Shipping & Returns

  1. Our shipping charges are based on standard UPS or U.S. Mail rates (where applicable), which are based on package weight, size, and distance shipped.
  2. We offer UPS Ground, 3rd Day Select and 2nd Day Air, to all of our customers who place orders to be shipped to one of the 48 contiguous United States.
  3. Orders to be shipped out of the 48 contiguous United States (i.e. Alaska and Hawaii) are sent by your choice of US Priority Mail, or UPS 2nd Day Air.
  4. Orders for items that are in stock are usually shipped within 5 to 7 days, excluding weekends and holidays. Barring exceptions, these orders ship out Monday through Friday at around PST. 
  5. Since UPS does not ship on Saturdays or Sundays (even for express shipping), the actual delivery date may differ from the estimated transit time.
  6. You will be contacted via email if you ordered an out of stock item. At this point you can either choose to substitute for another item in stock, remove it from your order, cancel your order or place your order temporarily on hold until your item is in stock again. Due to availability and vendor issues, we can only provide an estimate as to when an out of stock item will be in stock again.
  7. International shipping policy: At this time we do not take International orders online.  All International orders will have to be called in.
  8. International shipping policy: Packages will be shipped via Global Express unless a less expensive alternative is found.

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